VERDA Water Quality Systems is pleased to welcome Mallory Rico to the company as Clinical Services Manager, strengthening VERDA’s continued investment in clinical expertise, customer support, and healthcare-specific water quality leadership.
Mallory brings a diverse healthcare background that began in the military and has continued across academic medical centers, community hospitals, and ambulatory surgery centers. That breadth of experience gives her a practical understanding of the operational challenges healthcare teams face every day, especially in environments where patient safety, compliance, instrument quality, and workflow reliability all intersect.
In her new role, Mallory will help lead the implementation and clinical integration of VERDA/MMIC customer programs across healthcare systems. She will work closely with Sterile Processing, Facilities/Engineering, Infection Prevention, and hospital leadership teams to support successful program adoption, operational alignment, and long-term sustainability.
“Mallory’s background reflects exactly the kind of healthcare-first perspective VERDA was built around,” said Jeff Paquet, CEO of VERDA Water Quality Systems. “Our customers are not looking for a generic water vendor. They need a partner who understands the clinical environment, the operational pressures inside Sterile Processing, and the importance of helping hospitals turn water quality requirements into sustainable daily practice.”
As Clinical Services Manager, Mallory will support customers through ST108 Water Quality Management Program implementation, on-site assessments, troubleshooting, staff education, process improvements, and competencies. Her role will also include helping customers evaluate water quality practices, equipment performance, sterile processing workflows, and alignment with current AAMI standards.
Mallory’s addition reflects VERDA’s continued commitment to being the industry’s only healthcare-born and healthcare-bred water quality partner. VERDA was built from direct experience supporting sterile processing operations, mobile SPD environments, and healthcare customers navigating the complex relationship between water quality, instrument reprocessing, patient safety, and hospital performance.
For VERDA customers, this investment means greater access to clinical guidance, hands-on implementation support, and education that connects water quality requirements to the realities of daily SPD operations. It also reinforces VERDA’s belief that successful water quality management is not achieved through equipment alone. It requires collaboration, clinical understanding, defensible documentation, sustainable workflows, and a partner who knows how hospitals actually operate.
Mallory said she is excited to join the MMIC/VERDA team and looks forward to partnering with healthcare facilities to advance water quality excellence, support patient safety initiatives, and make a meaningful impact across the healthcare industry.